Reasonable Endeavours
- Taken directly from our standard contract: -
5 Service Level Agreement
- 5.1 The Consultancy shall make all reasonable endeavours to meet with the Client's timescales and respond to requests for work within an appropriate time frame. Reasonable endeavours are defined as: -
- 5.1.1 Operational (working) hours are 08:00 to 17:30 Monday to Friday.
5.1.2 Requests for work via email will be responded to within two working days.
5.1.3 Requests for work via phone shall be dealt with, subject to practicality, as thoroughly as possible at the time and appropriate follow up action to commence within one working day unless otherwise agreed between the Client and the Consultancy.
5.1.4 The Consultancy will endeavour to answer or return on the day any telephone calls received during working hours. Voicemails received by the Consultancy outside of working hours will be returned before the end of the next working day.
5.2 The Consultancy is not responsible for meeting or complying with any Service Level Agreements the Client has made with its own clients and 3rd party suppliers.
