Focus IT aims to ensure that you only pay for the services you use. Therefore with the exception of a monthly retainer fee to guarantee our availability we do not impose any management or subscription charges. Even then, the retainer fee is reimbursed in full against the services you receive.
We have two contracted-in packages depending on your business needs: -
Basic Package - Retained Day(s) no Support
- £200 per retained day with a minimum committment of one day per calendar month. This guarantees we will be available to deliver services for the number of days retained each month. All retainer charges are re-imbursed in full against services taken in a given month.
- £300 - £350 per day dependent on how many days are taken in a calendar month. The more days taken the less per day.
- Days must be booked two working days in advance and taken in full on the booked day.
- £46 per hour plus £92 call out charge for unbooked or incomplete days in a calendar month.
- Expenses, hardware and 3rd party software are supplied at cost.
Extended Package - Retained Day(s) with Support
- £200 per retained day with a minimum committment of three days per calendar month. This guarantees we will be available to deliver services for the number of days retained each month. All retainer charges are re-imbursed in full against services taken in a given month.
- £300 - £350 per day dependent on how many days are taken in a calendar month. The more days taken the less per day.
- Days can be split into units of no less than 0.5 hours and delivered as a Support service over a number of days within the same calendar month.
- £46 per hour for incomplete days in a calendar month.
- £92 call out charge only applied if service delivered on site for an unbooked or incomplete day, no additional charge for remote delivery of service.
- Expenses, hardware and 3rd party software are supplied at cost.
Signing up to either of our packages brings the added benfits of a rolling early payment discount scheme and a Service Level Agreement. However, we understand that contracting-in may not be right if your business just needs help with a one off project or has the very occassional support issue. Therefore, we are also happy to quote on a case by case basis for any bespoke projects your business requires.